General Terms and Conditions / Privacy Statement

Personal Data

In accordance with EU Regulation 2016/679 of the European Parliament on the protection of individuals with regard to the processing of personal data and their movements, KRAFTIA AG applies and is in all respects in accordance with European (GDPR – General Data Protection Regulation) and national legislation. Any personal information you share with us may be deleted when requested. KRAFTIA AG adheres to strict moral and material codes and will not share your information with the media, clients or stakeholders. The privacy policy applies to all personal data of users that we collect and process, directly or through our partners.


Privacy Policy

Dear users, please read the following terms and conditions carefully before using our services. Each visit to our site, as well as communication, means that you have read these terms and that you fully agree with them, as well as that they will be applied to you using our site. We recommend that if you do not wish your information to be used as set out in this Privacy Policy, reconsider using our site.


KRAFTIA AG, on the other hand, undertakes to ensure the protection of personal data of users by collecting only the necessary, basic user data, which are necessary for the quality of fulfilling our obligations and providing the highest quality services, and for the needs of the Consumer Protection Act, and in accordance with that same law. In this regard, when you visit our site, you agree that we may collect: information such as your IP address, type and version of your browser and other anonymous information we collect when you use and view our site, in order to help us improve our site and the services we provide to you. You also agree that we may collect information such as name and surname, address, telephone number and e-mail address, and in situations where you have registered on the site or when you have sent us an inquiry. The stated data on users are strictly kept and are available only to employees who need this data to perform work, for statistical analyses of the use of our site, in order to improve the quality of service, as well as for possible processing of user requests.

Your personal data will not be passed on to third parties in any way, neither by us nor the persons who follow our instructions, i.e. we may share your personal data only with our related associates, business partners and selected third parties who provide services for us, who will use the information provided only to provide the services we have requested. Associates and business partners that we engage in our business on any basis may use your personal information in strict accordance with our instructions and for other purposes may not be used, except in some cases, but only based on law, or at the request of the competent state body. We also require all persons with whom we cooperate to treat your personal data as confidential and in accordance with all applicable regulations of the European Convention and the Republic of Serbia concerning the protection of personal data. All our employees and business partners are responsible for respecting the principles of privacy protection. All common precautions have been taken to prevent unauthorized access to user data.

We will also take all reasonable steps to ensure that your information is treated as confidential and in accordance with this Privacy Policy. We retain your personal data for as long as the service you have requested or given approval to us lasts, provided that this is not in conflict with the applicable personal data protection regulations. KRAFTIA AG, i.e. the data controller and the person who processes the data, takes technical, personnel and organizational security measures to protect the information you have made available from unintentional or intentional misuse, loss, destruction, alteration or access by unauthorized persons.

Our data security measures are constantly checked in accordance with technical achievements. Unfortunately, the transmission of information over the Internet is not completely secure. While we will endeavor to protect your personal information in any case, we cannot guarantee the security or secure transfer of any data transferred to or from our site and any transfer of data is at your own risk.

For example, phishing (data theft) appears as a real problem in practice. Phishing is a term that means an attempt to steal a user’s personal data or account information. “phishers” use fake emails that lead users to fake sites where the user, based on such fraud, enters their personal information, such as credit card numbers, usernames or passwords, and the appearance of the site creates the illusion that the user is on the desired site. If you receive such messages or someone asks for your password claiming to work for us, please report such a situation via our contact form on the site.

You, as a user, have the right to deny your consent to the processing of personal data at any time and to require the data controller to truthfully and completely inform you about the processing of personal data, to inspect the collected data relating to you. You can copy the data, in accordance with the Law on Personal Data Protection and accompanying regulations. The data controller is obliged to resolve your request for notification and insight without delay, and no later than within 15 days from the day of submitting the request. You also have the right to check, correct, supplement, update or delete the data kept by the data controller in relation to you, if in your opinion they are out of date or inaccurate. For this purpose, it is enough to send the changes to our contact e-mail address or to the person in charge of data processing to the e-mail address:

Any harmonization or changes we make to this Privacy Policy will be posted on our site, and in this regard, we advise you to check it from time to time. You agree that we reserve the right to make adequate changes at any time, also in the event of changes in positive regulations. If you have a problem, question or idea, please contact us with a suggestion. Due to the continuous development of the Internet, it is necessary to adjust the Statement on Personal Data Protection from time to time.

The information on this site is for informational purposes only. Although the content of the website is up-to-date and accurate, we make no statements or warranties as to the completeness, accuracy, reliability or availability of the content on the website relating to information, products, services, graphics. Any reliance on the information on the website is strictly at your own risk.

In no event shall the website be liable for any loss or dissatisfaction that may arise as a result of something read on our site or may have been inferred from the content of our site.

Through this website you can link to other websites that are not under our control. We have no control over the nature, content, accuracy and availability of these sites. The existence of such links does not necessarily imply agreement with the content or opinions expressed within them.

Finally, if you have any questions about our Privacy Policy, please feel free to contact us.


Cookie Policy

Our site uses cookies to provide users with a better experience on the site and to help you identify yourself on websites during later visits.

Cookies are uniquely assigned to you and can only be read by the web server in the domain that issued the cookie. The use of cookies is a standard practice on the Internet and most browsers are set to automatically accept all cookies. However, you can always decide that you want to stop using them. You can simply delete them manually or customize your browser to work with cookies.

We use cookies on our site exclusively to provide you with the best possible quality of services rendered.

Cookies do not collect personal information and cannot run malicious or other programs on the device you are using.

If you continue to use our website, you agree to the use of site cookies.